CaptionCall Jobs | Opportunities For Centralized Scheduler Careers in Salt Lake City, UT

CaptionCall Jobs – Centralized Scheduler Jobs in Salt Lake City, Utah. CaptionCall Jobs in Utah. Latest USA Government Jobs. Get City of Utah Jobs in USA. Upcoming USA Govt Jobs.

Utah Jobs Seekers who are looking for Centralized Scheduler Jobs in Salt Lake City, can check here Utah Government Jobs in CaptionCall. CaptionCall Jobs opportunity available for Centralized Scheduler Jobs in United State Of America.

Candidates who have High School Diploma or GED eligibility Centralized Scheduler position can apply through the CaptionCall Jobs page link provides in the below section. You can check on this page all upcoming Centralized Scheduler jobs in CaptionCall and other jobs in Utah.


CaptionCall Jobs – Apply for Centralized Scheduler Jobs In Salt Lake City, Utah

CaptionCall Jobs in Utah:– Great news for job seekers. CaptionCall Jobs site publish notice for various jobs vacancy in their offices. Currently CaptionCall Centralized Scheduler Jobs available now. Candidates who are looking for Centralized Scheduler Jobs in Salt Lake City with relevant required experience can apply for CaptionCall Jobs Employment. Candidate will get after selection great Salary $42,090.00 Per Year approximately.

CaptionCall Jobs in Utah Employment 

Name of the Recruitment Agencies/ Department: CaptionCall

Name of the Vacant Position: Centralized Scheduler

Job Location: Salt Lake City

Jobs Type: Jobs in Utah

Salary: $42,090.00 Per Year

Full Job Description

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people. Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language – either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages. CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

The CaptionCall Central Scheduler will be responsible for creating, validating, qualifying and scheduling new leads interested in obtaining CaptionCall services as well as scheduling service appointments for existing customers. They will utilize sales skills to answer questions and walk potential customers through scheduling appointments for all current and future products offered by CaptionCall. Central Schedulers are responsible for working with and maintaining accurate and efficient travel schedules for the outreach teams. This is an inbound and outbound telephone calling position to people who self-certify their desire and need for captioning services.

Essential Duties and Responsibilities

Place calls and receive calls from applicants of CaptionCall services. Each new lead must be contacted the first business day the lead arrives into our system. Email, text and mail customers the request for an installation appointment if they cannot be reached on the phone. Screens and verifies new leads in order to confirm their need and desire to obtain captioning services from CaptionCall. Manage call queues to handle real time scheduling at customer facing events put on by Account Management teams. Enter new leads into database, attach required compliance forms and make account adjustments as outlined in processes. Ensure leads meet the basic environmental requirements in order to obtain their desired captioning device. Maintain a minimum of 80% conversion of all newly received leads. Maintain a revolving backlog of 100-120 customer accounts which include contacts made daily.

Maintain an average of 100-150 calls handled daily. Enter newly received leads on the -drop- list when they cannot be reached or don’t meet the qualifications necessary to obtain service. Work leads dropped within the last 90 days to setup service for newly launched products. Schedule efficient appointments to minimize unnecessary mileage while ensuring an appointment wait time averaging less than two weeks for 200+ Trainers. Work directly with Trainers over the phone and email to coordinate appointments that fall outside of business hours. Learn the geographic territories to understand distances between locations and driving times for 200+ trainers. Use the scheduling platform to add new appointments to Trainer calendars and auto-assign tickets to the appropriate trainers. Review daily exception reports helping coordinate Trainer overnight travel and long-distance trips. Follow up with Trainers on unsuccessful appointments and reach out to customers as necessary. Assist with the reschedule of existing appointments at the request of the Customer or Management teams. Learn and understand other variables that impact installation times and the number of installations per day per Trainer.

Have a basic understanding of the network configuration requirements and work with businesses to ensure their understanding of what’s necessary for the installation of CaptionCall services. Review accounts for proper compliance before scheduling service appointments. Coordinate self-install requests between leads and Customer Support. Maintain a basic understanding of Trainer and Customer Support duties and processes. Attend annual Sales trainings provided by Customer Care Management and National Account Management teams. Make recommendations for improvements to the centralized schedulers’ duties. Fill out summary reports to track daily and weekly efficiencies. Assist product management teams with the scheduling of newly released products according to outlined distribution goals and requirements set by the project teams. Perform miscellaneous duties, working on project teams, and ad hoc assignments as assigned.

If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company’s vaccination policy.  As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

 Specialty Assignments: Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25% Education

Minimum/Preferred Education Description

Minimum High School Diploma or GED or equivalent, or call center experience.

Experience Minimum Years of Experience Description Knowledge, Skills, and Abilities

Must be familiar with Microsoft Office, specifically Outlook. Must be familiar with using a database or Customer Relationship Management software. Must be comfortable and experienced in using the telephone to make and receive calls at a rapid pace. Must be able to communicate effectively through telephone, email and other written communication. Must have professional and courteous telephone and electronic communications presence. Must be able to effectively communicate with remotely located employees and internal team.

Working Conditions and Physical Requirements

Able to sit/ stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Regular and predictable attendance required Positive attitude, team player, good interpersonal communication skills and able to work across company departments

  • If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company’s vaccination policy.
  • As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.

Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.


CaptionCall Jobs – Apply for Installer/Trainer Jobs In Richmond, Virginia

CaptionCall Jobs in Virginia:– Great news for job seekers. CaptionCall Jobs site publish notice for various jobs vacancy in their offices. Currently CaptionCall Installer/Trainer Jobs available now. Candidates who are looking for Installer/Trainer Jobs in Richmond with relevant required experience can apply for CaptionCall Jobs Employment. Candidate will get after selection great Salary $12.63 per hour approximately.

CaptionCall Jobs in Virginia Employment 

Name of the Recruitment Agencies/ Department: CaptionCall

Name of the Vacant Position: Installer/Trainer

Job Location: Richmond

Jobs Type: Jobs in Virginia

Salary: $12.63 per hour

Full Job Description

Help make a difference!
CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned

Knowledge/Skills/Abilities Required

Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments

Experience/Education/Certifications

High school diploma or equivalent
Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens

Other General Requirements/Additional Notes

Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

CaptionCall because life is calling.
Equal Employment Opportunity: CaptionCall is an Equal Opportunity, Affirmative Action Employer

#ZR2 #Captioncall

 Experience Required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


CaptionCall Jobs – Apply for Tele-Education Specialist Jobs In Salt Lake City, Utah

CaptionCall Jobs in Salt Lake City:– Great news for job seekers. CaptionCall Jobs site publish notice for various jobs vacancy in their offices. Currently CaptionCall Tele-Education Specialist Jobs available now. Candidates who are looking for Tele-Education Specialist Jobs in Salt Lake City with relevant required experience can apply for CaptionCall Jobs Employment. Candidate will get after selection great Salary $ 58471.00 per hour approximately.

CaptionCall Jobs in Salt Lake City Employment 

Name of the Recruitment Agencies/ Department: CaptionCall

Name of the Vacant Position: Tele-Education Specialist

Job Location: Salt Lake City

Jobs Type: Jobs in Utah

Salary: $ 58471.00 per hour

Full Job Description

 Educate customers and potential customers on CaptionCall services.
• Provide a friendly and supportive customer experience via inbound/outbound calls and emails.
• Contact customer accounts with no device activity for 60+ days.
• Maintain minimum of 100 outbound calls per day.
• Answer questions and assist interested individuals with download of the CaptionCall mobile applications.
• Assist with and manage a backlog of phone returns to ensure devices are returned to CaptionCall in a timely manner.
• Assist with the review and attachment of necessary Customer verification documentation.
• Assist with ad hoc projects and call campaigns in support of the project management team.
• Cross train on Customer Support to assist with inbound queue calls.
• Manage and respond to emails submitted to the CCInfo inbox.
• Work closely with other Customer Care departments to ensure complete case resolution.
• Participate in ongoing Customer Service training as provided by Management teams.
• Assist with the documentation and escalation of compliments and complaints.
• Assist with the documentation and escalation of refund requests.
• Assist with basic troubleshooting to achieve first call resolution and minimize internal transfers and service calls.
• Postal mail compliance forms, reconnection instructions, phone features and other information as requested.
• Maintain customer retention through Customer Engagement Program and post-install Courtesy Calls.
• Closely follow all team processes to ensure compliance with company policies.
• Agree to and maintain strict consumer confidentiality.
• Must have a solid comprehension and application in using computers in an MS Windows environment.
• Successfully interact with multiple computer interfaces and be able to multi-task.
• Completion of other duties and projects as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Requisition Number: TELEE004195

Apply Now

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