Gemini Jobs | Opportunities For Analyst, Compliance Career in Seattle, WA

Full Job Description

Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it’s a movement.

At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice — our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.

The Department: Compliance

Compliance at Gemini is a team dedicated to managing the next generation of financial crime prevention in a complex and evolving regulatory environment. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting-edge tools and processes.

The Role: Analyst, Compliance (Institutional Onboarding)

Gemini is looking for a smart, friendly individual who is organized, detail-oriented and eager to contribute to a world-class Compliance team. The ideal candidate will be a self-starter and quick study who is comfortable working within the fast-paced environment of a growing FinTech firm. This is a unique opportunity to make a real, immediate impact in an exciting new technology at an industry leading firm well-positioned for success.

Responsibilities:

• Perform institutional and retail customer on-boarding using CDD and EDD research efforts and strategies as well as utilizing sound judgment and strong decision-making.
• Draft and send RFIs directly to customers as needed.
• Review issues escalated by external compliance personnel.
• Identify potential red flags at onboarding and escalate as appropriate.
• Work cross-functionally and globally with teams across the enterprise to address compliance related issues.
• Facilitate customer requested account modifications.
• Perform ad-hoc special projects as required.

Minimum Qualifications:

• BA/BS degree or international equivalent.
• 1-2 years of experience in the financial services industry with a focus on AML/CTF compliance.
• Strong understanding of KYC requirements and best practices.
• Previous experience performing customer onboarding, including assessment of customer risk.
• Excellent written and verbal communication skills with a strong attention to detail.
• Track record of success and results, ideally in a high-growth or entrepreneurial environment.
• Flexible mindset and a willingness to roll up your sleeves and assist in various compliance functions as needed.

Preferred Qualifications:

• Advanced degree/certifications, e.g., JD, CAMS, CFE.
• Working knowledge of digital asset trading and blockchain technology, including previous experience working with blockchain analytics tools.
• Familiarity with building out Confluence pages.
• Spanish and/or Portuguese language ability.
• Comfort with an ever-changing regulatory landscape and fast-paced business environment.
• Experience working with business and project management tools such as Looker and JIRA.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Annual Learning & Development stipend
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $66,000 – $92,000 in New York City, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

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Full Job Description

Responsibilities:

• Provide leadership, coaching, and development for a team of multi channel Customer Service Agents
• Accountable for hiring, supervision, training, and development of customer support agents
• Perform Quality Assurance Scoring of customer contacts
• Ensure a strong understanding and fulfillment of regulatory guidelines within financial call centers
• Assist in management of an outsourced Customer Support  to ensure customers get the same level of service from internal and outsourced customer service agents
• Assist in generation and review of monthly reporting
• Identify improvement opportunities in the customer experience and plan and execute activities to pursue these opportunities
• Serve as an escalation point for vendor and customer issues
• Assist the Head of Operations with customer support strategy and implementation as we scale the customer support function
• Maintain procedures and process documentation
• Excellent verbal, written, and interpersonal communication skills

Qualifications:

• 5+ years of experience with at least 2 years of customer support management experience.
• Financial service experience
• Experience with multichannel customer support
• Experience with Zendesk
• Ability to work in fast paced changing environments

Preferred Qualifications:

• Credit Card Customer Support experience
• Fintech experience

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