Sedgwick Jobs | Opportunities For Service Center Team Lead Careers in US Telecommuter, MA

Sedgwick Jobs – Service Center Team Lead Jobs in US Telecommuter, Massachusetts. Sedgwick Jobs in Massachusetts. Latest USA Government Jobs. Get City of Massachusetts Jobs in USA. Upcoming USA Govt Jobs.

Massachusetts Jobs Seekers who are looking for Service Center Team Lead Jobs in US Telecommuter, can check here Massachusetts Government Jobs in Sedgwick. Sedgwick Jobs opportunity available for Service Center Team Lead Jobs in United State Of America.

Candidates who have Bachelor’s degree eligibility Service Center Team Lead position can apply through the Sedgwick Jobs page link provides in the below section. You can check on this page all upcoming Service Center Team Lead jobs in Sedgwick and other jobs in Massachusetts.


Sedgwick Jobs – Apply for Service Center Team Lead Jobs In US Telecommuter, Massachusetts

Sedgwick Jobs in Massachusetts:– Great news for job seekers. Sedgwick Jobs site publish notice for various jobs vacancy in their offices. Currently Sedgwick Service Center Team Lead Jobs available now. Candidates who are looking for Service Center Team Lead Jobs in US Telecommuter with relevant Two (2) years experience can apply for Sedgwick Jobs Employment. Candidate will get after selection great Salary $37313.00 per year approximately.

Sedgwick Jobs in Massachusetts Employment 

Name of the Recruitment Agencies/ Department: Sedgwick

Name of the Vacant Position: Service Center Team Lead

Job Location: US Telecommuter

Jobs Type: Jobs in Massachusetts

Salary: $37313.00 per year

Full Job Description

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Assesses and evaluates current team competencies to develop a baseline of service opportunities.
  • Leads efforts to refine Service Center measures and tracking systems for program improvements.
  • Maintains records of training activities, colleague progress and program effectiveness.
  • Analyzes and resolves customer service issues.
  • Supervises a Service Center unit (team) providing leadership, direction and support and monitors team’s daily performance.
  • Monitors workloads and status; supports colleagues by providing advice on handling complex issues; and identifies and resolves problems and issues.
  • Works with team leadership to develop, implement and monitor staff development plans with a focus on overall customer service skills.
  • Communicates with upper management regarding unit issues and resolutions.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization’s quality program(s).
  • Travels as required.

SUPERVISORY RESPONSIBILITIES

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.

Education & Licensing

Bachelor’s degree from an accredited college or university preferred.

Experience

Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred.

Skills & Knowledge

  • Strong customer service skills including call center client processes and procedures
  • Excellent team coaching, training, facilitation and development skills
  • Excellent oral and written communication, including presentation skills
  • Excellent customer service skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Sedgwick Jobs – Apply for Claims Representative IAP Jobs In Bartlesville, Oklahoma

Sedgwick Jobs in Oklahoma:– Great news for job seekers. Sedgwick Jobs site publish notice for various jobs vacancy in their offices. Currently Sedgwick Claims Representative IAP Jobs available now. Candidates who are looking for Claims Representative IAP Jobs in Bartlesville with relevant Two (2) years experience can apply for Sedgwick Jobs Employment. Candidate will get after selection great Salary $42,656.00 per year approximately.

Sedgwick Jobs in Oklahoma Employment 

Name of the Recruitment Agencies/ Department: Sedgwick

Name of the Vacant Position: Claims Representative IAP

Job Location: Bartlesville

Jobs Type: Jobs in Oklahoma

Salary: $42,656.00 per year

Full Job Description

The ‘Apply with SEEK’ option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the ‘Apply’ option.

Claims Representative IAP – Entry Level REMOTEIF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

For more than 50 years, Sedgwick has been helping employers answer virtually every question there is about workers’ compensation. We have experience in nearly every type of industry and region and provide the industry’s broadest range of programs and services.

Training will begin on January 1, 2022 -February 1, 2022.

PRIMARY PURPOSE: To process low level workers compensation claims to determine benefits due; to ensure ongoing adjudication of claims within company standards and industry best practices; and to identify subrogation of claims and negotiate settlements with general supervision.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Processes low level workers compensation claims determining compensability and benefits due on long term indemnity claims, monitors reserve accuracy, and files necessary documentation with state agency.
  • Develops and coordinates low level workers compensation claims’ action plans to resolution, return-to-work efforts, and approves claim payments.
  • Approves and processes assigned claims, determines benefits due, and administers action plan pursuant to the claim or client contract.
  • Administers subrogation of claims and negotiates settlements.
  • Communicates claim action with claimant and client.
  • Ensures claim files are properly documented and claims coding is correct.
  • May process low-level lifetime medical and/or defined period medical claims which include state and physician filings and decisions on appropriate treatments recommended by utilization review.
  • Maintains professional client relationships.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization’s quality program(s).
  • Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree from an accredited college or university preferred.

Experience

Two (2) years of claims management experience or equivalent combination of education and experience or successful completion of Claims Representative training required.

Skills & Knowledge

  • Developing knowledge of regulations, offsets and deductions, disability duration, medical management practices and Social Security and Medicare application procedure as applicable to line of business
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Service Expectations

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Phyical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.


Sedgwick Jobs – Apply for Services Representative Jobs In Irving, Oklahomae

Sedgwick Jobs in Oklahoma:– Great news for job seekers. Sedgwick Jobs site publish notice for various jobs vacancy in their offices. Currently Sedgwick Services Representative Jobs available now. Candidates who are looking for Services Representative Jobs in Irving with relevant required experience can apply for Sedgwick Jobs Employment. Candidate will get after selection great Salary $32,304.00 per year.

Sedgwick Jobs in Irving Employment 

Name of the Recruitment Agencies/ Department: Sedgwick

Name of the Vacant Position: Services Representative

Job Location: Irving

Jobs Type: Jobs in Oklahoma

Salary: $32,304.00 per year

Full Job Description

The ‘Apply with SEEK’ option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the ‘Apply’ option.

Services RepresentativeIF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected hSedgwicks. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

This is not a Call Center Position.

Work Schedule is Monday – Friday

We offer benefits on day one:

  • 401K
  • Medical, Dental, Vision
  • Generous PTO package
  • Business Casual Dress Code

Position Purpose:

This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client’s guidelines and be able to complete tasks in a timely manner.

Key Position Activities:

Provide exceptional customer service at all times

De-escalate parties with prolonged process issues

Liaise between manufacturer, dealer, and other 3rd parties

Administrative tasks/data entry

Build and maintain client/3rd party relationships

Strengthen clients’ brand & maintain trust between client and 3rd parties

Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion

Escalate customer, dealer or 3rd party issues to manager as appropriate

Ensure quality of service on all phone calls

Ability to multi-task with phone and computer

Adhere to company policies and responsibly manage time & attendance

Assist with other duties as assigned

Understand and become proficient within our various case management systems

Scope of Work:

Contacts
(Internal/External):

Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client. This includes any necessary paperwork involved.

Regular contact on each assigned case to ensure the highest level of quality service.

Financial Responsibility:

N/A

Direct Reports:

N/A

Education and Experience Required:

Type 40+ WPM, meet required data entry and customer service experience assessments

Exceptional verbal communication & Phone de-escalation skills

High School Diploma or GED required

Bachelor’s degree preferred or some college course work completed 2+ years of customer service experience preferred

Solid verbal communication skills with a professional telephone etiquette

Basic math, reading, writing, organizational skills, and problem-solving capabilities

Meet background verification requirements

Key Competencies:

Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.

Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.

Demonstrates the ability to draft written communication, both on an individual basis and in a group.

Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building. Accurately communicates with others regardless of their status or position.

Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust. Exhibits confidence and collaboration for the needs of parties invovled. Is perceived by other as being helpful and supportive.

Other (i.e. physical requirements, travel, etc. that is not covered above:

Position requires the following physical activity:

Grasping – frequently apply pressure to an object with the fingers and palm

Hearing – constantly perceiving the nature of sounds at normal speaking levels with or without correction

Reaching – frequently extend hand (s) and arm (s) in any direction

Repetitive motion – frequent substantial movements (motions) of the wrists, hands and/or fingers

Seeing – constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations

Sitting – frequently sit for sustained periods of time

Talking – constantly expressing or exchanging ideas by means of the spoken word

Visual acuity – Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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