Silvergate Bank Jobs | Opportunities For Service Desk Technician II Career in La Jolla, CA

Silvergate Bank Jobs – Service Desk Technician II Jobs in La Jolla, California. Silvergate Bank Jobs in California. Latest USA Government Jobs. Get City of California Jobs in USA. Upcoming USA Govt Jobs.

California Jobs Seekers who are looking for Service Desk Technician II Jobs in La Jolla, can check here California Government Jobs in Silvergate Bank. Silvergate Bank Jobs opportunity available for Service Desk Technician II Jobs in United State Of America.

Candidates who have Associates degree eligibility Service Desk Technician II position can apply through the Silvergate Bank Jobs page link provides in the below section. You can check on this page all upcoming Service Desk Technician II jobs in Silvergate Bank and other jobs in California.


Silvergate Bank Jobs – Apply for Service Desk Technician II Jobs In La Jolla, California

Silvergate Bank Jobs in California:– Great news for job seekers. Silvergate Bank Jobs site publish notice for various jobs vacancy in their offices. Currently Silvergate Bank Service Desk Technician II Jobs available now. Candidates who are looking for Service Desk Technician II Jobs in La Jolla with relevant required experience can apply for Silvergate Bank Jobs Employment. Candidate will get after selection great Salary $28,990.00-81,260.00 per year approximately.

Silvergate Bank Jobs in California Employment 

Name of the Recruitment Agencies/ Department: Silvergate Bank

Name of the Vacant Position: Service Desk Technician II

Job Location: La Jolla

Jobs Type: Jobs in California

Salary: $28,990.00-81,260.00 per year

Full Job Description

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

Under the direction of the Service Desk Manager, the Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
  • Ensure that desktop connections, ie. network jacks are in proper working order.
  • Work with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position Process of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Follow policies and procedures.
  • Manage tickets in Service Now ticketing system
  • Identify, develop, and implement knowledge-based articles in support of operational duties.

KNOWLEDGE, SKILLS AND ABILITIES

  • Associates degree in the field of computer science and/or 8 years equivalent work experience.
  • Certification in ITIL 4, HDI professional or combination of training and experience
  • Extensive application support experience with Service Now and ITSM
  • Extensive knowledge of computer hardware, including laptops, desktop management tools, vulnerability, and patch management experience
  • Working knowledge of a range of diagnostic utilities, such as SCCM, AD, GPO’s, Access Controls
  • Experience with desktop and server operating systems Windows 10 LTB deployment.
  • Familiarity with the advanced principles of ITIL, specifically Incident Management
  • Proven track record of developing and providing SLAs and Service Desk deliverables
  • Beyond trust remote desktop application
  • Solid relationship management and performance management skills.
  • Ability to motivate and direct staff members and subordinates.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Ability to conduct research into […] issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS

Standard office environment with a moderate noise level.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

  • Regularly required to talk or hear
  • Required to communicate with customer and coworkers verbally and in writing
  • Occasionally required to stand; walk
  • Occasionally required to lift up to 25 pounds
  • Required to sit for long periods and reach with hands and arms
  • Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

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Silvergate Bank Jobs – Apply for Account Specialist Jobs In La Jolla, California

Silvergate Bank Jobs in California:– Great news for job seekers. Silvergate Bank Jobs site publish notice for various jobs vacancy in their offices. Currently Silvergate Bank Account Specialist Jobs available now. Candidates who are looking for Account Specialist Jobs in La Jolla with relevant required experience can apply for Silvergate Bank Jobs Employment. Candidate will get after selection great Salary $47,456.00 per year approximately.

Silvergate Bank Jobs in California Employment 

Name of the Recruitment Agencies/ Department: Silvergate Bank

Name of the Vacant Position: Account Specialist

Job Location: La Jolla

Jobs Type: Jobs in California

Salary: $47,456.00 per year

Full Job Description

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Account Specialist is responsible for assisting the business development team in gathering and reviewing documentation from prospective clients to move them efficiently through the early stages of the onboarding process while ensuring a smooth transition to the service and compliance teams. The Account Specialist creates value by relentless execution in the following areas:

  • Personal and friendly service
  • Self-motivation and flexibility
  • Effective communication
  • Problem resolution
  • Product knowledge
  • Attention to detail
  • Time management

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Gather and review documentation from prospective clients during the early stages of the onboarding process
  • Maintain knowledge of all documentation required to open a business account for Fintech customers
  • Responsible for assisting in the retention and expansion of existing customer relationships through the provision of excellent customer service
  • Identify and select complex choices of action where standard practices may not exist
  • Handle routine problems involving multiple facets, variables, and situations where only limited standardization exists
  • Assist the Fintech Team in achieving a satisfactory or better rating on all internal audits
  • Ensure appropriate operating policies and procedures are in place and executed
  • Ensure accuracy of date sensitive information provided in Bank collateral
  • Ensure optimum productivity and accuracy in regards to client transactions
  • Ensure prompt and appropriate error resolution
  • Maintain comprehensive knowledge of the Bank’s products and services
  • Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures
  • Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.
  • Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

KNOWLEDGE, SKILLS AND ABILITIES

  • High School Diploma or College degree
  • Two years prior banking experience preferred
  • Comprehensive understanding of general banking compliance regulations and laws
  • Comprehensive understanding of general banking operations activities, products, and services
  • Excellent oral and written communication skills
  • Strong attention to detail, including ability to follow through with all tasks
  • Ability to proactively identify and assess potential concerns and risks
  • Ability to resolve issues, work independently, and meet deadlines
  • Persuasive and team-oriented
  • Ability to communicate effectively with staff at all levels
  • Good organizational and time management skills

BANK SECRECY ACT REQUIREMENTS
Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Work from home

PHYSICAL DEMANDS
While performing the duties of this job, the employee is:

  • Regularly required to talk or hear
  • Required to communicate with customer and coworkers verbally and in writing
  • Occasionally required to stand; walk
  • Occasionally required to lift up to 10 pounds
  • Required to sit for long periods and reach with hands and arms
  • Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Apply Now

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