Wake County Government Jobs | Employment For EMS Technician Careers in Raleigh, NC

What You’ll Be Doing

EMS Technicians (EMT’s) assist in providing prompt, compassionate and clinically excellent emergency medical care to the sick and injured residents of and visitors to Wake County. They are responsible for the operation of emergency vehicles, biomedical equipment and other equipment necessary to provide patient and situational assessment, treatment and transport in an emergency setting. EMT’s are required to effectively interact and communicate with individuals and groups of individuals from all education levels, cultural backgrounds, belief structures, and states of health.

Key Responsibilities:

• Understand and practice our mission statement of Prompt, Compassionate and Clinically Excellent Care
• Perform patient care skills consistent with credential, utilizing liberal standing order protocols
• Provide comfort and compassion to patients and family
• Interview and assess patients to identify chief complaint(s) or issues, obtain relevant information from the patient, their family or care taker(s), bystanders/citizens, or other sources and identify alternative solutions if necessary
• Lift and carry equipment, stretchers and patients to facilitate response to and transport of patients
• Safely and respectfully operate an emergency vehicle
• Respond to requests for service whenever and wherever needed to include all times of day and all types of weather
• Complete documentation through patient care reporting systems, electronic and paper based logs, reporting software and databases
• Effectively and efficiently utilize technology such as in-vehicle navigation, laptop computers, biomedical equipment, computer aided dispatch, online education portals, high-fidelity simulators, etc.
• Maintain cleanliness of equipment, vehicles and facilities and decontaminate and disinfect equipment and vehicles as needed
• Regularly inventory and restock equipment and vehicles
• Effectively and respectfully communicate through written, oral and visual means with all individuals and groups of individuals
• Effectively work while wearing a variety of different personal protective equipment to include turnout gear, chemical protective clothing and respiratory protection
• Effectively work as an individual and as a member of a team
• Regularly attend and participate in training
• Participate in community outreach and public education events
• Participate in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

PLEASE NOTE: ***A criminal background and driving record check will be conducted, and pre-employment drug test is required.*** 

Applications accepted at this time (5/18/2023 – 9/3/2023) are for the Wake County EMS Fall 2023 Assessment Center. The assessment center will be conducted remotely and will consist of both online tests and a virtual interview.  We will have multiple offerings of the testing and interview components throughout the months of June, July and August 2023.  As applications are processed through the Wake County Human Resources department, we will reach out via email to invite applicants to attend the assessment center. All new Wake County EMS employees are required to attend a 7-week academy as a condition of their employment. Those offered employment from the WCEMS Fall 2023 Assessment Center will begin employment in November 2023 as recruits in the WCEMS Academy XLII (42). (There is potential for an additional academy starting September 2023.)

About Our Team

Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county’s 12 local municipalities. We have well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 126,000 requests for 911 EMS services in 2022. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

The Basics (Required Education and Experience)

• No specific education level required
• No specific experience required
• Certification as a North Carolina Emergency Medical Technician (EMT) or eligibility for such certification
• Valid Driver’s License and “safe” driving record
• Equivalent education and experience are accepted

How Will We Know You’re ‘The One’?

• Ability to firmly adhere to codes of conduct and ethical principles
• Ability to work calmly and effectively in high stress situations and fast-paced environments
• Ability to function in a physically demanding environment, requiring strength, flexibility and endurance
• Ability to confidently assess dynamic situations, incorporate available facts, opinions, tangible and/or intangible factors, choose an appropriate course of action and proactively adjust course of action as each situation evolves
• Ability to quickly develop relationships with patients and their families/caretakers by listening to and understanding identified medical complaints/needs and responding appropriately with clear, concise information
• Ability to actively participate as a member of a team, to build and maintain positive, productive relationships with coworkers, fellow responders, physicians, nurses and other healthcare workers
• Ability to confer with others to explore alternatives and reach resolutions or an outcome acceptable to all parties
• Ability to maintain conditions that ensure a healthy and safe working environment
• Ability to understand the impact and implications of decisions on the community and other departments

What You’ll Be Doing

Make an impact in your community today! The Economic Social Services (ESS) team serves the public by helping our community receive crucial needs they must have to live happy and healthy lives. ESS aids individuals and families in need by providing  evaluation for Food and Nutrition Services.

We offer an excellent compensation and benefits package to our employees, which includes 5% toward a 401k, medical, dental, and vision coverage, paid-time off, and opportunities for personal and professional development! Need we say more? Come see why others want to live, work, and play in Wake County! Join #TeamWake!

We are seeking a dynamic and passionate Economic Benefits Technician at our Somerset facility, to join this hard working team and assist in making a difference!

Positions may be filled at multiple locations

Primary responsibilities include:

• Assisting with interviewing clients and troubleshooting problem areas
• Researching cases in NC FAST and On Base and referring clients to the Eligibility Caseworker on duty for Family & Children Medicaid, or Food & Nutrition Services Programs
• Submitting re-certifications into NC FAST
• Answering general questions in person, via phone, or email
• Helping clients complete applications if needed
• Making referrals to appropriate resources
• Scanning documents and routing electronic faxes to clients in OnBase

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of experience in human services
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• NCFAST and OnBase experience
• One (1) year of experience in a Health and Human Services program

How Will We Know You’re ‘The One’?

• Knowledge of and/or ability to learn Economic Benefit Programs
• Excellent customer service skills
• Knowledge of Microsoft Office programs including Word and Excel
• The ability to listen, react, and respond appropriately to others, and professionally assist emotional clientele